Privacy Policy

Heallo corporation built the Heallo app as a Freemium app. This Service is provided by Heallo at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. We are complying with the General Data Protection Regulation (GDPR).

Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Surname, Birthdate, Mobile phone number. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app:
Google https://www.google.com/policies/privacy/
Apple https://www.apple.com/legal/privacy/en-ww/

Data collected
Directly
Heallo collects personal data when registering a User with the App and when the App asks Users for permission to access information contained in their mobile phone.

Users’ personal data collected by Heallo are the following:

Last name and first name
Mobile Phone number
Date of birth (optional)
Profile picture (optional)

The personal data that the App collects on request and authorization includes the following:

Contacts of the user’s mobile directory
Photos saved in the mobile phone (only for the profile picture)
Camera (only for taking a profile picture)

a.2 Indirectly
Heallo collects data indirectly when the user uses the App in order to provide the services:

Statistics on each Heallo (time spent, count, type)
SMS sent and received
Signatures sent and received
Email addresses & messages received through contact@heallo.app

Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Personal data retention period
Personal data and other data collected are likely to be retained for the entire period of registration and use of the App, and for a further 1-year period as from the deletion of the User’s account.

Heallo will retain the Users’ personal data for a period not exceeding the duration of the User’s account on the App, increased by the applicable legal retention period.

Users’ rights
The accuracy of personal data uploaded on the App is the sole responsibility of Users.

Users have the necessary technical tools on the App to change, update or delete any information that concerns them.

Users have the right to access, rectify, delete, request the portability of their personal data and restrict the processing of such data. Users have also the right to object to the processing of their personal data for legitimate reasons and to contact Heallo to define instructions for the processing of their personal data after their death.

Users may lodge a complaint with a supervisory authority.

In order to exercise these rights, the User must write to contact@heallo.app stating the purpose of his/her request and his/her contact details.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2020-11-01

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at contact@heallo.app

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