Privacy policy

Heallo corporation built the Heallo app as a freemium app (hereinafter the “Application”). This service is provided by Heallo at no cost and is intended for use as is (hereinafter the “Service”).

This page is used to inform visitors regarding our policies with the collection and processing of personal data if anyone decided to use the Application.

Heallo is complying with the European Regulation (EU) 2016/679 and hereby provides with the following information in accordance with article 13 of the General Data Protection Regulation (hereinafter the “GDPR”)."

1. Data controller

The data controller is Heallo S.A.S.U., located at 7 rue Keller 75011 Paris, registered in the Trade and Companies Registry under the number 882 911 662, whose VAT number is FR 36882911662, with email address

2. Information collection and processing

Heallo collects personal data (hereinafter, the "Company") directly from the user (hereinafter, the "User"), in the context of the registration and use of the Application and execution of the Service, for the following purposes:

a)     availability of the Application;

b)     provision of the Service;

c)     purposes connected to the requirements established by laws, regulations and EU legislation, as well as by any provisions issued by public bodies;

d)     purposes of contract management, statistics;

e)     provision of information relating to Company’s Service or information similar to those previously provided by the Company;

f)      participation in users satisfaction surveys carried out through personal or telephone interviews and questionnaires.

The legal basis for processing is:

a)     user’s consent, for the activities referred to under purposes (a), (b), (c) and (f);

b)     the Company’s legitimate interest, for the activities referred to under purposes (d), and (e). For these activities, the legitimate interests of the Company are the better knowledge of its users and the better understanding of their needs and the promoting of its Service. 

The data collection and processing shall be carried out through manual, computerized and telematics tools and with logic strictly related to the abovementioned purposes and, in any case, so as to guarantee the confidentiality and security of the data.

The Application also does use third party services that may collect information used to identify the User.

Link to privacy policy of third party service providers used by the app:




Personal data collected

For a better experience, while using the Application and benefiting from the Service, the Company will require the User to provide it with the following personal data, including: Name, Surname, Birthdate, Mobile phone number, Mail address, profile picture, contacts of the User’s mobile directory, statistics (time spent, count, type), drawings.

4. Data disclosure

The provision of the aforementioned personal data is optional. However, any refusal to provide such personal data for the purposes (a), (b), (c) of Section 2 shall make it impossible to make the Application available, provide the User with the Service and fulfil the relevant legal obligations, if any.

Any refusal to provide the personal data for the purposes (d) and (e) of Section 2 shall lead to the impossibility to be informed about information from the Company.

5. Recipients of personal data

Subject to the limitation of purposes indicated above, User’s personal data may be disclosed to the following categories of subjects:

a)     parties that carry out data processing as part of the provision of the Application and the Service as accounting consultancy or other services, as it may be necessary for the fulfilment of the Company’s obligations and Service;

b)     parties that carry out data archiving and data entry activities;

c)     public authorities, in order to fulfil legal obligations;

d)     Company’s employees, collaborators or consultants.

6. Personal data retention period

Personal data collected for the purposes (a), (b), (c) of Section 2 are likely to be retained for the entire period of registration and use of the Application. Subsequently, such data will be stored for a period not exceeding the statutory limitation period and for a further 1-year period as from the deletion of the User’s account.

Personal data collected for the purposes (d) and (e) of Section 2 are likely to be retained until the user objects to receive promotional communications, or the user requests the deletion of his/her personal data, without prejudice of any exceptional needs to retain the personal data to exercise or defend Company’s rights or upon request of any public authorities.

7. Transfer of personal data

User’s data shall be stored within the European Union. In the event that the Application and/or the Service require so, User’s personal data may be transferred outside the European Union towards contractors of the Company. It is understood that any such transfers shall be carried out in compliance with the requirements and safeguards established by applicable law.

8. Users’ rights

The accuracy of personal data uploaded on the Application is the sole responsibility of the User.

The User has the necessary technical tools on the Application to change, update or delete any information that concerns him/her.

The User has the right to access, rectify, delete, request the portability of his/her personal data and restrict the processing of such data. Users have also the right to object to the processing of his/her personal data and to contact the Company to define instructions for the processing of his/her personal data after his/her death.

Users may lodge a complaint with the competent authority for the protection of personal data.

In order to exercise these rights, the User must write to the data controller at the following postal and/or email addresses {{link}} stating the purpose of his/her request and his/her contact details.

9. Log Data

Company wants to inform that whenever the User uses the Application and benefit from the Service, in a case of an error in the Application, the Company shall collects data and information (through third party products) on the User’s phone called log data. This log data may include information such as the User’s device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the Application when utilizing the Service, the time and date of use of the Application and benefit from the Service, and other statistics.

10. Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to User’s browser from the websites that the User visits and they are stored on User’s device's internal memory.

The Company places cookies on the User’s device in order for the Application to function properly, including detecting problems in the Application’s functionality and making improvements based on how the Application is used. If the User has set his/her device to automatically deny the use of these cookies the Application will not function as intended.

Example 1

Purpose & description: to technically make the Application work the Company places cookies on the User’s device. These cookies e.g. enable the Company to identify the actions made by the User’s device.

Storage period: persistent cookies stored on User’s device for as long as the User has the Application.

Example 2

Purpose & description: to detect problems in the Application’s functionality in order to make improvements the Company places cookies on the User’s device. These cookies are essential for the Company to be able to fix problems it detects based on analysis of how the Application is used.

Storage period: persistent cookies stored on User’s device for as long as the User has the Application.

If the User consents to the Company doing so, the latter will also use cookies to analyse in what way the User is using the Application.

Example 3

Purpose & description: to analyse how the User use the Application the Company places cookies from Google Analytics on the User’s device. The User can find more information on how Google uses cookies and how to avoid them on Google’s own website. The cookies that Google is placing will gather information such as the User’s IP-address and geographical location (only on an aggregate level and not exact address) and information regarding how the User is using the Application, e.g. what the Users clicks on. Google will also use the gathered information for its own purposes.

Storage period: persistent cookies stored on User’s device for as long as the User has the Application.

This Service does not use these “cookies” explicitly. However, the Application may use third party code and libraries that use “cookies” to collect information and improve their services. The User has the option to either accept or refuse these cookies and know when a cookie is being sent to the User’s device. If the User chooses to refuse cookies, the User may not be able to use some portions of this Service.

11. Security

The Company values User’s trust in providing it its Personal Information, thus we are striving to use commercially acceptable means of protecting it, in particular by implementing technical and organisational measures for providing sufficient guarantees. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

12. Links to other Sites

This Service may contain links to other sites. If the User clicks on a third-party link, he/she will be directed to that site. Note that the Company does not operate these external sites. Therefore, we strongly advise you to review the privacy policy of these websites. The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children’s privacy

The Service does not address anyone under the age of 13. The Company does not knowingly collect personally identifiable information from children under 13. In the case the Company discovers that a child under 13 has provided it with personal data, the Company immediately delete this from its servers. If User are a parent or guardian and he/she is aware that his/her child has provided the Company with personal data, please contact the Company so that the Company will be able to do necessary actions.

Changes to this privacy policy

The Company may update its privacy policy from time to time. Thus, the Company is advised to review this page periodically for any changes. The Company will notify the User of any changes by posting the new privacy policy on this page and notifying the User by a pop-up on the Application from the User's first connection to the Application after the entry into force of the new version of the privacy policy.

This policy is effective as of 2022-10-01.

Contact Us

If User has any questions or suggestions about this privacy policy, please contact Company at

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